Best Web Hosting - cWebHosting.com

Our Clients

Frequently Asked Questions

Linux Hosting

How do I get support?
What do I do when support does not work for me?
How long does a domain transfer take?
How long does a new domain take?
What about refunds?
How do I get my email to work?
Do you offer pointer sites?
How can you sell domain names so cheap?
Do you work on my site?
Why was my site cancelled?
Why was my site deleted?
Why are my emails not being answered?
What do I do when my site is down?
What do I do when my email quits working?
Do I have a contract with you? How long do I have to stay?
What are your Name Servers?
Do you install cgi scripts for me?

How do I get support?
See online manual http://www.cWebHosting.com/LSupport/
What do I do when support does not work for me?
a). See above
b). Sometimes we are so busy keeping up machines and taking care of major issues the small ones are over looked. Please be kind and resubmit your question.
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How long does a domain transfer take?
Domain name transfers take up to 3 days. If your domain is not done in 3 days , Please contact the site where you bought the name and ask them to move your site to our servers listed at the bottom of the order form. Only the admin and tech contact of your site can move dns on a site. If you are not listed as the admin or tech contact you must ask one of these person to approve the move of the site. All we can do for you is request the move it is up to you to see that the move goes through.
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How long does a new domain take?
Up to 3 working days. You will know when your site was approved by typing the URL and the site works. We only contact you if there is a problem with the name.
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What about refunds?
30 days , if you are not happy we will give you a refund on hosting only.
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How do I get my email to work?
See online support manual
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Do you offer pointer sites?
Yes we will point a site to yours free of charge. If you start adding more than 3 sites pointing to you They are Rs.300 per site extra per month
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How can you sell domain names so cheap?
We do not make money off of selling names , We are a host. We just pass the discount on to you that we get from buying in bulk.
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Do you work on my site?
NO...
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Why was my site cancelled?
A cancelled site will most of the time be for payment problems. A cancelled site will have a statement asking you to contact your host.
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Why was my site deleted?
Spam , Adult , Hacking and Credit card fraud are deleted with no warning. ###NOTE: We also state in our user policies that we can refuse service to anyone for any reason.
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Why are my emails not being answered?
Your emails have more to do with site building and are not related to server issues they will go un answered until all sever related issues are taken care of. Meaning ... we do not teach you how to build a web site for the prices listed as hosting plans. Our # 1 job is to make sure when someone types in your-domain-name.com it works.
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What do I do when my site is down?
Our techs are page by our systems when they go down. We know when the sites go down. Our systems will re boot after 10 mins of down time if they do not re boot they page us to the machine. Why is my site up and not linux web hosts or the other way around? Our sites are all on different machines. Each machine has about 250 sites. If one machine is down then it does not affect others.
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What do I do when my email quits working?
The system is busy , wait a few minutes and try again
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Do I have a contract with you? How long do I have to stay?
contracts are month to month unless you have something different in writing from us. If you pay by more than one month and we remove your account for so reason we will prorate and refund your card.
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What are your Name Servers?
ns.the-web-host.com
216.147.43.175
ns2.the-web-host.com
216.147.1.135

contracts are month to month unless you have something different in writing from us. If you pay by more than one month and we remove your account for so reason we will prorate and refund your card.
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Do you install cgi scripts for me?
NO..
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For more details please contact info@cWebHosting.com

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